Outage in ConnectWise
Investigating - Expert Services | Unable to reach HD via Chat
Resolved Minor
June 02, 2025 - Started 5 months ago
- Lasted about 1 hour
Incident Report
We are investigating reports of customers unable to reach Help Desk Services and NOC Services (US Only) via Chat. We advise that our partners inform their customers to reach out the Help Desk Services and NOC Services via phone at below numbers:
Help Desk Services:
- US: +1 866 520-6414
- AU: +611800950754
- UK: +44 13 4453-5341
- Taiwan: +886 801491168
- India: 000 800 082 0045
- France: +33 801 84 14 18
- Netherlands: +318 0002 28288
- Toll: +1 724 -720-9076
NOC Services: +19142191881
Help Desk Services:
- US: +1 866 520-6414
- AU: +611800950754
- UK: +44 13 4453-5341
- Taiwan: +886 801491168
- India: 000 800 082 0045
- France: +33 801 84 14 18
- Netherlands: +318 0002 28288
- Toll: +1 724 -720-9076
NOC Services: +19142191881
Components affected
ConnectWise Help Desk Services™
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Latest Updates ( sorted recent to last )
5 months ago - at 06/02/2025 09:04PM
We are investigating reports of customers unable to reach Help Desk Services and NOC Services (US Only) via Chat. We advise that our partners inform their customers to reach out the Help Desk Services and NOC Services via phone at below numbers:
Help Desk Services:
- US: +1 866 520-6414
- AU: +611800950754
- UK: +44 13 4453-5341
- Taiwan: +886 801491168
- India: 000 800 082 0045
- France: +33 801 84 14 18
- Netherlands: +318 0002 28288
- Toll: +1 724 -720-9076
NOC Services: +19142191881
5 months ago - at 06/02/2025 09:30PM
The reports of customers cannot reach out expert services via chat has been identified and a resolution is in progress.
5 months ago - at 06/02/2025 09:42PM
A fix has been implemented and we are monitoring the results.
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