Check if ConnectWise Help Desk Services™ is down, official outages, user-reported issues, and outages map.
ConnectWise Help Desk Services™ is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 23 incidents for ConnectWise Help Desk Services™ since started monitoring ConnectWise status in January 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official ConnectWise Help Desk Services™ outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Jun 30, 2025
08:51 PM CEST
|
Minor
Our team is actively working to resolve the issue affecting Help Desk Services and NOC Services C...
|
about 7 hours |
|
Jun 02, 2025
11:07 PM CEST
|
Minor
We are investigating reports of customers unable to reach Help Desk Services and NOC Services (US...
|
about 1 hour |
|
Jan 28, 2025
09:26 PM CET
|
Minor
We have identified issue of saving Helpdesk Security related requests from ASIO Portal
|
about 16 hours |
|
Jan 27, 2025
08:31 PM CET
|
Minor
We are currently investigating reports of issues on phone, chat, email and PSA on Help Desk Servi...
|
28 minutes |
|
Jul 19, 2024
12:01 PM CEST
|
Minor
We are currently investigating reports of users experiencing difficulties in reaching our Help De...
|
about 13 hours |
|
Jul 09, 2024
05:35 PM CEST
|
Minor
We are investigating issue where the ticket sync from RMM to PSA is delayed.
|
about 4 hours |
|
May 10, 2024
10:58 PM CEST
|
Minor
There was a degradation on short link creation, a fix has been applied and closely monitoring it.
|
about 1 hour |
|
Apr 26, 2024
10:48 PM CEST
|
Minor
We are currently investigating reports where the tickets generated by RMM/HelpDesk is delayed to ...
|
24 minutes |
|
Feb 27, 2024
09:10 PM CET
|
Minor
investigating Ticket Sync Issue – We're aware of a problem where tickets from partners aren't syn...
|
about 2 hours |
|
Oct 28, 2023
01:00 AM CEST
|
Minor
We are currently investigating reports of Delay in syncing the tickets with PSA for ConnectWise R...
|
about 9 hours |
See what users are saying about ConnectWise Help Desk Services™ issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Monitoring ConnectWise since January 2023
ConnectWise Help Desk Services™ is part of ConnectWise. Check the ConnectWise's status.
4 incidents in 2025
ConnectWise Help Desk Services™ is down. You can check ConnectWise Help Desk Services™ status and incident details on the top of the page. IsDown continuously monitors ConnectWise Help Desk Services™ official status page every few minutes. In the last 24 hours, there were 0 outages reported.
ConnectWise Help Desk Services™ seems to be having problems. You can check ConnectWise Help Desk Services™ status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of ConnectWise Help Desk Services™ being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the ConnectWise Help Desk Services™ official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
ConnectWise Help Desk Services™ last outage was on June 30, 2025 with the title "Help Desk and NOC Services Chat Functionality"
IsDown and DownDetector help users determine if ConnectWise is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ConnectWise's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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