Check if ConnectWise Help Desk Services™ is down, official outages, user-reported issues, and outages map.
ConnectWise Help Desk Services™ is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more ConnectWise status data.
IsDown has tracked 23 incidents for ConnectWise Help Desk Services™ since started monitoring ConnectWise status in January 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Jun 30, 2025
02:51 PM EDT
|
Minor
Our team is actively working to resolve the issue affecting Help Desk Services and NOC Services C...
|
about 7 hours |
Jun 02, 2025
05:07 PM EDT
|
Minor
We are investigating reports of customers unable to reach Help Desk Services and NOC Services (US...
|
about 1 hour |
Jan 28, 2025
03:26 PM EST
|
Minor
We have identified issue of saving Helpdesk Security related requests from ASIO Portal
|
about 16 hours |
Jan 27, 2025
02:31 PM EST
|
Minor
We are currently investigating reports of issues on phone, chat, email and PSA on Help Desk Servi...
|
28 minutes |
Jul 19, 2024
06:01 AM EDT
|
Minor
We are currently investigating reports of users experiencing difficulties in reaching our Help De...
|
about 13 hours |
Jul 09, 2024
11:35 AM EDT
|
Minor
We are investigating issue where the ticket sync from RMM to PSA is delayed.
|
about 4 hours |
May 10, 2024
04:58 PM EDT
|
Minor
There was a degradation on short link creation, a fix has been applied and closely monitoring it.
|
about 1 hour |
Apr 26, 2024
04:48 PM EDT
|
Minor
We are currently investigating reports where the tickets generated by RMM/HelpDesk is delayed to ...
|
24 minutes |
Feb 27, 2024
03:10 PM EST
|
Minor
investigating Ticket Sync Issue – We're aware of a problem where tickets from partners aren't syn...
|
about 2 hours |
Oct 27, 2023
07:00 PM EDT
|
Minor
We are currently investigating reports of Delay in syncing the tickets with PSA for ConnectWise R...
|
about 9 hours |
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Monitoring ConnectWise since January 2023
ConnectWise Help Desk Services™ is part of ConnectWise. Check the ConnectWise's status.
4 incidents in 2025
ConnectWise Help Desk Services™ isn't down. You can check ConnectWise Help Desk Services™ status and incident details on the top of the page. IsDown continuously monitors ConnectWise Help Desk Services™ official status page every few minutes. In the last 24 hours, there were 0 outages reported.
ConnectWise Help Desk Services™ is currently operational. You can check ConnectWise Help Desk Services™ status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of ConnectWise Help Desk Services™ being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the ConnectWise Help Desk Services™ official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
ConnectWise Help Desk Services™ last outage was on June 30, 2025 with the title "Help Desk and NOC Services Chat Functionality"
IsDown and DownDetector help users determine if ConnectWise is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ConnectWise's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
IsDown offers an easy way to monitor ConnectWise with maximum flexibility
IsDown monitors ConnectWise Help Desk Services™ for major outages. A major outage is when ConnectWise Help Desk Services™ experiences a critical issue that severely affects one or more services/regions. When ConnectWise marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors ConnectWise status page for minor outages. A minor outage is when ConnectWise Help Desk Services™ experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in ConnectWise status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors ConnectWise and all their 32 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
ConnectWise and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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