Outage in ConnectWise

Investigating - Asio platform Inaccessible

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted about 10 hours

Incident Report

We are currently experiencing issues with our Technology Service Provider - AWS which is causing issues with login and other functionalities for the NA region. We are actively following up and will keep you posted with latest updates.

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Latest Updates ( sorted recent to last )
2 days ago - at 10/20/2025 02:52PM

We are currently experiencing issues with our Technology Service Provider - AWS which is causing issues with login and other functionalities for the NA region. We are actively following up and will keep you posted with latest updates.

2 days ago - at 10/20/2025 03:18PM

We are currently experiencing issues with our Technology Service Provider - AWS which is causing issues with login and other functionalities for the NA region. We are actively following up and will keep you posted with latest updates. We have identified the exact service and are actively working with the provider to resolve.

2 days ago - at 10/20/2025 03:56PM

We are currently experiencing issues with our Technology Service Provider - AWS which is causing issues with login and other functionalities for the NA region. We are actively following up and will keep you posted with latest updates. We are currently working directly with Provider team members to address this Asio impacting issue within AWS.

2 days ago - at 10/20/2025 05:34PM

Our engineering team has implemented mitigation steps for the ongoing cloud services provider issues. Access to some feature areas of Asio platform are now operating as expected. The Device list is not loading and we are continuing to investigate this with the highest urgency. Thank you. We will continue to update this incident.

2 days ago - at 10/20/2025 05:54PM

Asio platform is now accessible. Our engineering team has implemented mitigation steps for the ongoing cloud services provider issues. The Device page is now loading successfully. We are contiuing to closely monitor the impact of any mitigations from our team and from the Provider, we will continue to update this incident.

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