Outage in ConnectWise
Investigating - RMM "check for updates"
Resolved Minor
March 06, 2026 - Started about 1 month ago
- Lasted about 15 hours
Incident Report
Summary AI Generated
ConnectWise RMM experienced an issue where the "check for updates" function was greyed out and unavailable despite update policies being enabled across all regions. The problem affected the RMM update checking functionality for 14.5 hours. The issue was identified and resolved, with the "check for updates" feature restored and monitored to ensure proper operation across all regions.
We are investigating reports that check for updates is greyed out on the system even though the policy is set to enabled for all regions of RMM.
Components affected
ConnectWise RMM™Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 1 month ago - at 03/06/2026 04:00PM
We are investigating reports that check for updates is greyed out on the system even though the policy is set to enabled for all regions of RMM.
about 1 month ago - at 03/06/2026 05:59PM
We have identified the issue where RMM's "check for updates" is greyed out even when the policy is enabled, and are working on a fix.
about 1 month ago - at 03/06/2026 11:58PM
RMM "check for updates" has been restored. We are monitoring it at this time to ensure all regions are working as intended.
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