Co-Managed Backup Acronis Agent getting uninstalled

We have received reports that Acronis backup agent is getting uninstalled automatically from partner sites and Acronis Agent Install Policy is getting disabled. We are actively investigating the issue and provide an update soon.

A maintenance update for the Acronis Integration, caused a misconfiguration of the Agent Installation policy. This triggered the policy option to get disabled and uninstall the agent from the devices. We have fixed the configuration, and the changes will resolve and trigger the install of the agent on the devices. However, this could take a few hours to stabilize across your environment. We continue to monitor the issue to ensure that the stable state is achieved.

The issue related to the policy option to getting disabled, and uninstalling the agent from the devices, has been resolved. We continue to monitor the systems, to ensure that there are no changes to the resolved status.

The Acronis backup agent uninstall issue has been resolved. However, re-installation of the backup agent for the impacted policies is taking longer than expected. We are actively working towards a resolution of this issue. We will keep you posted on the progress as new updates become available.

For the issue of Acronis backup agent re-installation, root-cause has been identified and fixing and region-based rollout is in progress. We are actively working on this issue and will keep you posted on the progress as new updates become available.