Outage in ConnectWise
Investigating - Ticket sync to PSA is delayed
Resolved Minor
March 18, 2026 - Started about 2 months ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
ConnectWise experienced a 4.2-hour incident where ticket synchronization to their PSA system was delayed, affecting ConnectWise PSA (formerly Manage). While tickets were still being received during the outage, processing was significantly delayed. The incident was resolved after investigation and remediation efforts by the ConnectWise team.
We are currently investigating reports of a delay with our PSA synced tickets. We will follow up with more information soon.
Components affected
ConnectWise PSA™ (formerly Manage)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 2 months ago - at 03/18/2026 06:26PM
We are currently investigating reports of a delay with our PSA synced tickets. We will follow up with more information soon.
about 2 months ago - at 03/18/2026 08:39PM
We are currently investigating reports of delays in the processing of PSA synced tickets. Please be assured that we are still receiving these tickets, and our team is working diligently to resolve the issue. We will provide you with updates as soon as more information becomes available. Thank you for your patience and understanding.
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