Outage in ConnectWise
Missing Invoices in WisePay
Resolved Minor
September 27, 2026 - Started 1 day ago
- Lasted about 21 hours
Incident Report
Summary AI Generated
**ConnectWise – Missing Invoices in WisePay** Invoices created directly in QuickBooks Online or Xero failed to sync to WisePay, making them invisible to affected PSA partners. The issue lasted approximately 20.8 hours and impacted partners who manually create invoices outside of their PSA. ConnectWise resolved the issue by updating the affected invoices, with a manual sync via WiseSync available as a workaround in the interim.
Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully.
Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA).
Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay.
Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly.
We apologize for the inconvenience. If you have any questions, please contact help@connectwise.com.
Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA).
Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay.
Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly.
We apologize for the inconvenience. If you have any questions, please contact help@connectwise.com.
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Latest Updates ( sorted recent to last )
1 day ago - at 09/28/2026 02:20AM
Issue: Some invoices created directly in QuickBooks Online or Xero may not appear in WisePay because they did not sync successfully.
Who is impacted: PSA partners who manually create invoices directly in QuickBooks Online or Xero (rather than through their PSA).
Workaround: Perform a manual invoice sync in WiseSync. This should help restore any missing invoices in WisePay.
Status: We’ve started updating the affected invoices, and missing invoices should begin appearing again shortly.
We apologize for the inconvenience. If you have any questions, please contact help@connectwise.com.
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