Outage in ConnectWise
Backup for Files Portal Unavailable: Security Precaution
Resolved Major
October 21, 2026 - Started 3 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
The x360Recover Manager UI and Backup for Files Legacy Portal were taken offline as a precautionary response to a critical PHP vulnerability affecting widely used web software. The x360Recover Manager was patched and restored within approximately an hour, while the Backup for Files Legacy Portal remained unavailable for the duration of the incident. Backups across all Axcient products were unaffected throughout.
As a precaution, we have temporarily taken offline the x360Recover Manager (UI) and Backup for Files Portal (Legacy Portal) in response to a critical PHP vulnerability affecting widely used web software. Backups for all Axcient products are not impacted. We will follow up with more information soon.
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Latest Updates ( sorted recent to last )
3 days ago - at 10/21/2026 05:11PM
As a precaution, we have temporarily taken offline the x360Recover Manager (UI) and Backup for Files Portal (Legacy Portal) in response to a critical PHP vulnerability affecting widely used web software. Backups for all Axcient products are not impacted. We will follow up with more information soon.
3 days ago - at 10/21/2026 06:22PM
x360Recover Manager and related services have been patched and restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities. Backup for Files Portal (Legacy Portal) remains temporarily unavailable as a security precaution. Backups across all Axcient products remain unaffected. We will provide additional updates as information becomes available.
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