Outage in ConnectWise
Investigating - PSA - Report Writer Failures
Resolved Minor
November 10, 2026 - Started 1 day ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
ConnectWise PSA's Report Writer experienced a 5.3-hour outage affecting NA and APAC partners, preventing custom reports from loading and new reports from being created, with users encountering a "Server error, please contact administrator" message. The issue was resolved for NA partners, with remediation efforts extended to AU/APAC partners. The incident was classified as minor and affected the ConnectWise PSA platform.
We are currently investigating reports of PSA Report Writer failing to load properly and showing an error "Server error, please contact administrator". This is impacting custom reports and creation of new reports. This is currently impacting NA and APAC partners.
Components affected
ConnectWise PSA™ (formerly Manage)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
1 day ago - at 11/10/2026 03:15PM
We are currently investigating reports of PSA Report Writer failing to load properly and showing an error "Server error, please contact administrator". This is impacting custom reports and creation of new reports. This is currently impacting NA and APAC partners.
1 day ago - at 11/10/2026 04:56PM
We have resolved the Report Writer issue for our NA partners and are continuing to monitor system performance. We are actively working on a similar remediation for our AU/APAC partners.
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