Outage in ConnectWise
Monitoring - CW SOC Ticketing Delay
Resolved Minor
November 13, 2026 - Started 1 day ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A Microsoft 365 outage caused delays in inbound and outbound SOC email communications and email-based ticket notifications for ConnectWise Co-Managed SIEM, MDR (EDR), and SIEM services. The incident lasted approximately 4.4 hours, during which partners were directed to monitor the SOC ticketing portal directly for updates. Critical escalation procedures via phone remained operational throughout the disruption.
Microsoft is currently experiencing an incident affecting Microsoft 365 services. This may cause delays with inbound and outbound SOC email communications and email-based ticket notifications.
Partners are encouraged to monitor the SOC ticketing portal for pending tickets and updates requiring attention. Critical escalation procedures remain in place, including phone calls for critical cases.
We are monitoring the Microsoft service incident and will provide updates as conditions change.
Partners are encouraged to monitor the SOC ticketing portal for pending tickets and updates requiring attention. Critical escalation procedures remain in place, including phone calls for critical cases.
We are monitoring the Microsoft service incident and will provide updates as conditions change.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
1 day ago - at 11/13/2026 04:41PM
Microsoft is currently experiencing an incident affecting Microsoft 365 services. This may cause delays with inbound and outbound SOC email communications and email-based ticket notifications.
Partners are encouraged to monitor the SOC ticketing portal for pending tickets and updates requiring attention. Critical escalation procedures remain in place, including phone calls for critical cases.
We are monitoring the Microsoft service incident and will provide updates as conditions change.
Latest ConnectWise outages
x360Cloud Backup Performance Degradation - 1 day ago
Investigating - ScreenConnect Single Host Outage - 1 day ago
Monitoring - x360Sync web portal 500 errors - 2 days ago
Investigating - x360Sync dashboard web management - 4 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
