Outage in Contentful

Customers not receiving Contentful Emails

Resolved Minor
March 25, 2025 - Started 9 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating an issue where customers are not receiving emails from Contentful (e.g new user invites, customer password resets).
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 03/25/2025 09:25PM

Transactional emails are functional again.
Customers might need to retry transactional emails such as invitations and password resets which were affected during the period of the incident.

MONITORING 9 days ago - at 03/25/2025 09:10PM

We have addressed the issue and are monitoring the situation.

INVESTIGATING 9 days ago - at 03/25/2025 06:15PM

Our engineering team are continuing to look into the cause of the issue with emails not being processed in Contentful.

INVESTIGATING 9 days ago - at 03/25/2025 05:14PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 03/25/2025 04:34PM

We are investigating an issue where customers are not receiving emails from Contentful (e.g new user invites, customer password resets).

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