Outage in Contentful

Validation errors on CMA Token creation and usage

Resolved Minor
November 03, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue that is causing validation errors during token creation. Additionally, our team has identified that a recent backfill task caused tokens created over five years ago to become invalid. We have deployed a fix to correct these token expirations and are running a backfill to update affected tokens. We are continuing to monitor the situation closely and will provide further updates as they become available. We apologize for any inconvenience this may cause.
Components affected
Contentful Content Management API

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/03/2025 07:24PM

This issue is now resolved.

MONITORING 3 days ago - at 11/03/2025 07:21PM

We've reverted the old token invalidation changes. Tokens that were previously resulting in unauthenticated errors should now be working again.

We will continue to monitor the situation.

IDENTIFIED 3 days ago - at 11/03/2025 06:24PM

We are currently experiencing an issue that is causing validation errors during token creation.

Additionally, our team has identified that a recent backfill task caused tokens created over five years ago to become invalid.

We have deployed a fix to correct these token expirations and are running a backfill to update affected tokens.

We are continuing to monitor the situation closely and will provide further updates as they become available.

We apologize for any inconvenience this may cause.

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