Outage in Contentful
Errors on Contentful Content Management and Preview APIs.
Resolved MinorIncident Report
Summary AI Generated
Contentful's Content Management API, Preview API, and Web App experienced increased errors and latency for approximately 6.6 hours due to a problem with the Frankfurt (FRA) point of presence via an upstream CDN provider. Traffic was rerouted away from the affected Frankfurt region, which reduced error rates and mitigated the issue. The incident was fully resolved after monitoring confirmed stability.
We are investigating an issues where some customers are seeing increased errors and latency when trying to access Contentful Management and Preview APIs (CMA and CPA) - this issue also affects the Contentful WebApp.
Components affected
Contentful Content Management API Contentful Authentication service Contentful Web App Contentful Content Management API Contentful Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/02/2026 02:27PM
This issue has been resolved.
MONITORING
19 days ago - at 07/02/2026 12:21PM
Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation.
IDENTIFIED
19 days ago - at 07/02/2026 11:19AM
Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result.
INVESTIGATING
19 days ago - at 07/02/2026 10:32AM
We are continuing to work with our upstream CDN provider on mitigating this issue with traffic routing through the Frankfurt region. Some customers have been able workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).
INVESTIGATING
19 days ago - at 07/02/2026 09:53AM
We are continuing to work with one of our upstream CDN providers on resolving this issue.
INVESTIGATING
19 days ago - at 07/02/2026 08:11AM
We are continuing to investigate this issue. Note: This is mostly affecting customer requests routed through the Frankfurt region.
INVESTIGATING
19 days ago - at 07/02/2026 07:53AM
We are investigating an issues where some customers are seeing increased errors and latency when trying to access Contentful Management and Preview APIs (CMA and CPA) - this issue also affects the Contentful WebApp.
Latest Contentful outages
Latency and errors using Content Model Templates - 21 days ago
Issues signing in to Contentful using GitHub - 22 days ago
Connection issues with the Management and Preview APIs - about 1 month ago
Cloudinary asset picker not working - about 1 month ago
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