Outage in Contentful
Issues with advanced caching on Content Delivery API
Resolved MajorIncident Report
Summary AI Generated
Contentful's Content Delivery API experienced a major incident lasting approximately 24 hours due to issues with advanced caching, specifically the Stale While Revalidate (SWR) mechanism. The problem was identified and progressively resolved, with most customers restored first before a full fix was deployed to all remaining affected users. The incident was fully resolved and confirmed stable after a monitoring period.
We are investigating issues with advanced caching (specifically Stale While Revalidate (SWR)). We have identified the issue and are working towards a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/02/2026 09:43AM
This issue has been resolved.
MONITORING
11 days ago - at 10/02/2026 08:43AM
The fix we implemented has resolved the issue for the remaining customers. We continue to monitor the situation.
IDENTIFIED
12 days ago - at 10/01/2026 11:29AM
The issue has been resolved for most customers. We continue to work on a resolution for everyone.
IDENTIFIED
12 days ago - at 10/01/2026 09:27AM
We are investigating issues with advanced caching (specifically Stale While Revalidate (SWR)). We have identified the issue and are working towards a resolution.
Latest Contentful outages
[INCIDENT] https://www.contentful.com/developers/docs/ is not working - about 17 hours ago
CORS errors on CDA - 14 days ago
Cross-space content missing from CDA responses for some customers - about 1 month ago
Stale entries on Content Delivery API - about 1 month ago
Daily audit logs outage - about 2 months ago
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