Outage in Contentstack
Contentstack - AWS EU - Full outage
Resolved MajorIncident Report
Summary AI Generated
Contentstack experienced a full outage in the AWS EU region lasting 1.3 hours, affecting all services including Content Delivery API, Content Management API, Web Application, and other core components. The issue was caused by a problem with the ingress controller during an AWS EKS Kubernetes cluster upgrade, which disrupted traffic routing across the region. The engineering team identified the root cause, implemented a fix to restore traffic routing, and resolved the incident after monitoring for stability.
We are currently investigating an issue impacting all services in the AWS EU region, which may result in a full outage for users. Our engineering team has been engaged and is actively working to identify the root cause and restore services as quickly as possible.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
Components affected
Contentstack Content Delivery API Contentstack Image Delivery API Contentstack Content Management API Contentstack Assets API Contentstack Web Application Contentstack Webhook Dispatcher Contentstack GraphQL Delivery APITrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 04/11/2026 07:32AM
This incident has been resolved.
MONITORING
about 9 hours ago - at 04/11/2026 07:18AM
A fix has been implemented, and traffic has been restored. We are currently monitoring the results to ensure continued stability.
IDENTIFIED
about 9 hours ago - at 04/11/2026 07:04AM
The issue has been identified within the ingress controller during an ongoing AWS EKS Kubernetes cluster upgrade, which led to a disruption impacting all services in the AWS EU region.
Our team has isolated the root cause and is actively implementing a fix to restore normal traffic routing. Services are expected to recover as the remediation progresses.
INVESTIGATING
about 10 hours ago - at 04/11/2026 06:18AM
We are currently investigating an issue impacting all services in the AWS EU region, which may result in a full outage for users. Our engineering team has been engaged and is actively working to identify the root cause and restore services as quickly as possible.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
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