Outage in Contentstack
Contentstack - AWS EU - Webhook Issue
Resolved MinorIncident Report
Summary AI Generated
Contentstack's Webhook Dispatcher in the AWS EU region experienced a 35-minute incident causing webhook delivery delays and failures. Only the EU region's webhook functionality was affected; all other regions and Contentstack services remained operational throughout. The root cause was identified and a fix was implemented, with the incident fully resolved and systems returned to normal operation.
We are currently investigating an issue affecting the Webhook Dispatcher in the Amazon Web Services EU Region. During this time, users may experience delays or failures in webhook delivery. Other regions and all other Contentstack services remain unaffected.
Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service.
Customer Action: No action is required from customers at this time. If your integration depends on webhook events, you may wish to monitor your endpoint logs for any missed deliveries.
We will share our next update as soon as more information is available.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
Components affected
Contentstack Webhook DispatcherTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/26/2026 01:35PM
This incident affecting the Webhook Dispatcher in the Amazon Web Services EU Region has been fully resolved and all systems are operating normally.
No action is required from customers at this time.
We appreciate your patience while we worked to restore service.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
MONITORING
about 1 month ago - at 06/26/2026 01:30PM
The issue affecting the Webhook Dispatcher in the Amazon Web Services EU Region has been mitigated and services are operating normally. Our team will continue monitoring system performance closely to ensure stability.
Customer Action: No action is required from customers at this time.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
IDENTIFIED
about 1 month ago - at 06/26/2026 01:17PM
The root cause of the issue affecting the Webhook Dispatcher in the Amazon Web Services EU Region has been identified. Our engineering team is currently implementing a fix to restore normal service. Other regions and core content management and delivery services remain unaffected.
Customer Action: No action is required from customers at this time.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
INVESTIGATING
about 1 month ago - at 06/26/2026 01:01PM
We are currently investigating an issue affecting the Webhook Dispatcher in the Amazon Web Services EU Region. During this time, users may experience delays or failures in webhook delivery. Other regions and all other Contentstack services remain unaffected.
Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service.
Customer Action: No action is required from customers at this time. If your integration depends on webhook events, you may wish to monitor your endpoint logs for any missed deliveries.
We will share our next update as soon as more information is available.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
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