Outage in Contentstack
Contentstack – Web Application – Azure NA & EU – Homepage Loading Issue
Resolved MajorIncident Report
Summary AI Generated
The Contentstack web application dashboard failed to load for users in the Microsoft Azure NA and EU regions, preventing access to the application homepage despite successful login. The Content Management API, content delivery, and other services remained fully operational throughout the incident. The root cause was identified, a fix was implemented, and the incident was fully resolved within 54 minutes.
We are currently investigating an issue affecting the Contentstack Web Application in the Microsoft Azure NA and Azure EU regions. During this time, users may successfully log in but find that the dashboard (application homepage) fails to load. This issue is limited to the web application interface the Content Management API, content delivery of published content, and other services continue to operate normally.
Our engineering team has been mobilized and is actively working to identify the root cause and restore full access to the web application. We understand the inconvenience this may cause and are treating it with high priority.
Customer Action: No action is required from customers at this time. Customers who need to manage content in the interim can continue to do so via the Content Management API.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/23/2026 10:59PM
This incident has been resolved.
MONITORING
10 days ago - at 07/23/2026 10:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 days ago - at 07/23/2026 10:35PM
The issue affecting the Contentstack Web Application in the Microsoft Azure NA and Azure EU regions has been identified. Our engineering team is currently implementing a fix to restore normal access. This issue is limited to the web application interface — the Content Management API, content delivery of published content, and other services continue to operate normally.
Customer Action: No action is required from customers at this time. Customers who need to manage content in the interim can continue to do so via the Content Management API.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
INVESTIGATING
10 days ago - at 07/23/2026 10:05PM
We are currently investigating an issue affecting the Contentstack Web Application in the Microsoft Azure NA and Azure EU regions. During this time, users may successfully log in but find that the dashboard (application homepage) fails to load. This issue is limited to the web application interface the Content Management API, content delivery of published content, and other services continue to operate normally.
Our engineering team has been mobilized and is actively working to identify the root cause and restore full access to the web application. We understand the inconvenience this may cause and are treating it with high priority.
Customer Action: No action is required from customers at this time. Customers who need to manage content in the interim can continue to do so via the Content Management API.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
Latest Contentstack outages
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Contentstack - GCP NA - Content Delivery API Outage - about 1 month ago
Contentstack - AWS EU - Webhook Issue - about 1 month ago
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