Outage in Contentstack
Contentstack - AWS EU - Webhook Delivery Disruption
Resolved MajorIncident Report
Summary AI Generated
On August 28, the Webhook Dispatcher in Contentstack's AWS EU region failed to fire webhook triggers for any events, affecting all customers in that region for approximately one hour. Content publishing remained fully operational throughout the incident. The engineering team identified and implemented a fix, with the incident fully resolved by 12:15 UTC.
On August 28 around 08:00 UTC, we began investigating an issue affecting the Webhook Dispatcher in the AWS EU region. During this time, webhook triggers are not being fired for any events across all customers in this region. Content publishing itself is not affected and continues to process normally; this issue is limited to webhook delivery.
Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service.
Customer Action: No action is required from customers at this time.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
Components affected
Contentstack Webhook DispatcherTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 08/28/2026 12:15PM
This incident has been resolved.
MONITORING
14 days ago - at 08/28/2026 12:08PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
14 days ago - at 08/28/2026 11:57AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
14 days ago - at 08/28/2026 11:16AM
On August 28 around 08:00 UTC, we began investigating an issue affecting the Webhook Dispatcher in the AWS EU region. During this time, webhook triggers are not being fired for any events across all customers in this region. Content publishing itself is not affected and continues to process normally; this issue is limited to webhook delivery.
Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service.
Customer Action: No action is required from customers at this time.
If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
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