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Outage in Contentstack

Contentstack – Azure EU – Publishing and Webhook Delays

Resolved Minor
September 16, 2026 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Contentstack's Azure EU region experienced delays in content publishing and webhook delivery for approximately 1.5 hours on September 16, 2026. Content delivery of already-published content and all other regions remained unaffected throughout the incident. The root cause was identified and a fix was implemented, with full resolution confirmed shortly after mitigation.

We are currently investigating an issue affecting content publishing and webhook delivery in the Azure EU region. During this time, users may experience delays when publishing content and in webhook delivery. Content delivery of already-published content remains unaffected, and other regions remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/16/2026 07:06PM

This incident affecting content publishing and webhook delivery in the Azure EU region has been fully resolved and all systems are operating normally.

Customer Action: No action is required from customers at this time.

We appreciate your patience while we worked to restore service.

If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

MONITORING 15 days ago - at 09/16/2026 07:03PM

The issue affecting content publishing and webhook delivery in the Azure EU region has been mitigated and services are operating normally. Our team will continue monitoring system performance closely to ensure stability.

Customer Action: No action is required from customers at this time.

If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

IDENTIFIED 15 days ago - at 09/16/2026 05:56PM

The root cause of the issue affecting content publishing and webhook delivery in the Azure EU region has been identified. Our engineering team is currently implementing a fix to restore normal service. Content delivery of already-published content remains unaffected, and other regions remain unaffected.

Customer Action: No action is required from customers at this time.

We will share our next update as soon as we have more information.

If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

INVESTIGATING 15 days ago - at 09/16/2026 05:40PM

We are currently investigating an issue affecting content publishing and webhook delivery in the Azure EU region. During this time, users may experience delays when publishing content and in webhook delivery. Content delivery of already-published content remains unaffected, and other regions remain unaffected.

Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service.

Customer Action: No action is required from customers at this time.

We will share our next update as soon as we have more information.

If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.

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