Outage in ControlUp
Logins failing - Network Problem error
Resolved MajorIncident Report
Summary AI Generated
A login failure affected some EU-based ControlUp organizations, preventing users from authenticating and displaying a "Network problem" error. The issue was identified and a fix was implemented within the 24-minute incident window. Normal service was fully restored upon resolution.
We are currently investigating an issue impacting some EU organizations, preventing standard logins. Users are presented with a "Network problem" error message. Updates will be provided as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/22/2026 11:56AM
This incident has been resolved, and performance is back to normal operation.
MONITORING
17 days ago - at 09/22/2026 11:39AM
We identified the issue, and a fix was implemented. We are monitoring the results and will provide another update when the incident has been confirmed as resolved.
INVESTIGATING
17 days ago - at 09/22/2026 11:33AM
We are currently investigating an issue impacting some EU organizations, preventing standard logins. Users are presented with a "Network problem" error message. Updates will be provided as we learn more.
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