Intermittent Questionnaire File Import Failures

We have confirmed that the limited number of failed imports during this time have all been resolved. The system is operating as expected.

We are no longer seeing any failures with importing questionnaires. We continue to monitor the situation and confirm that all questionnaires added during this time have kicked off with processing.

We are continuing to monitor this issue. We have also identified that questionnaire imports via Triage Agents (such as Slack) are delayed. Delayed/failed imports will be automatically retried once service is restored, and no data loss is expected.

We’re experiencing intermittent failures with questionnaire file imports. Specifically, some .pdf and .docx files are failing to import. While the service remains generally available, users may see errors or timeouts when importing files. Other product areas remain unaffected. Failed imports will be automatically retried once service is restored, and no data loss is expected. We continue to investigate and resolve this issue.