Outage in Conveyor

Questionnaire File Import Failures - Recovering

Resolved Minor

September 29, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We’re experiencing failures with questionnaire file imports caused by an ongoing outage at our third-party provider. Users may see errors or timeouts when importing files; other product areas remain unaffected. We’ve identified the cause and are working with the provider. Failed imports will be automatically retried once service is restored, and no data loss is expected.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/29/2025 08:48PM

This incident has been resolved.

MONITORING 7 months ago - at 09/29/2025 07:58PM

The third-party provider API has recovered and file imports are succeeding. We are continuing to monitor for issues.

IDENTIFIED 7 months ago - at 09/29/2025 06:37PM

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