Outage in Conviva

VSI Viewer Module Intermittent Issue

Resolved Minor

April 01, 2026 - Started about 1 month ago - Lasted about 10 hours
Official incident page

Incident Report

To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) and is currently investigating towards a resolution. Areas affected include: VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com. Best regards, Conviva Support Services

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 04/01/2026 05:47PM

The issue has been mitigated and Session Timeline data should be accessible as expected.

INVESTIGATING about 1 month ago - at 04/01/2026 08:15AM

To our Valued Customers:

Conviva Operations is aware of intermittent interruptions impacting our VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) and is currently investigating towards a resolution.

Areas affected include: VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API)

For further information please see the Conviva Status Page.

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com.

Best regards,
Conviva Support Services

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