Outage in Conviva

Live and Historical

Resolved Minor

May 24, 2026 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com

Components affected

Conviva Historical Conviva Real-Time

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 05/26/2026 05:05AM

This incident has been resolved.

MONITORING 2 months ago - at 05/25/2026 02:34AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 05/25/2026 12:05AM

VSI is confirmed stable.

DPI is still impacted and we are in the process of implementing a fix.

MONITORING 2 months ago - at 05/24/2026 09:34PM

The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.

IDENTIFIED 2 months ago - at 05/24/2026 08:59PM

We have identified the issue and are in the process of implementing a fix.

INVESTIGATING 2 months ago - at 05/24/2026 08:20PM

To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com

Latest Conviva outages

VSI Real Time Data Degradation - 3 days ago

DPI - Historical Data Dip 2nd July - UTC 8:27 to UTC 8:55 - about 1 month ago

Historical - about 2 months ago

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