Outage in Conviva
VSI Video Metrics Anomaly
Resolved MinorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/10/2026 03:54AM
All systems are operational and functional as normal. We will share the repair timeline for the historical data between 00:14 UTC - 02:00 UTC Sep 10th soon.
MONITORING
5 days ago - at 09/10/2026 03:45AM
Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.
IDENTIFIED
5 days ago - at 09/10/2026 01:36AM
We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.
INVESTIGATING
5 days ago - at 09/10/2026 01:28AM
We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.
INVESTIGATING
5 days ago - at 09/10/2026 01:17AM
We are currently investigating this issue.
Latest Conviva outages
Video data delay in Pulse - 7 days ago
vDPI - Live and Historical - 9 days ago
VSI Historical Data Gap - about 1 month ago
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