Data Delay for SEI App customers

This incident has been resolved.

We are continuing to monitor for any further issues.

Update: SEI App real-time data processing has caught up and real-time charts and App AI Alerts are back to normal. Our team is reviewing historical data from the affected window (starting ~20:15 UTC) and will repair any remaining gaps. SEI Video was not affected. We'll share a final update once that's complete.

The issue has been identified and a fix is being implemented.

We are currently looking into an issue impacting All App customers, resulting in data delay and dips. Our team is currently focused on mitigating the issue.