Outage in CopyAI
CRM Trigger Issues
Resolved Major
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Outage Details
Components affected
CopyAI ApplicationLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implement and CRM triggered workflows should be working as expected for the most customers.
We are monitoring the issue and continuing to work on a fix for any customers still impacted.
We are receiving the events from the CRM, but the Workflow runs stay in the "New" status and don't start automatically.
While we work on resolving the issue, there is a workaround available. Runs can be started from the Workflow table by clicking the ▶️ (play) button in the run column one at a time.
We are currently investigating an issue related to CRM triggers not starting workflows.
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