Inbound SMS Delivery Issues

Twilio has confirmed the issue impacting inbound SMS messages for a subset of Australian phone numbers has been resolved. We are no longer seeing delivery issues and inbound SMS messages are functioning as expected.

Outbound SMS messages were not impacted during this incident.

We will continue to monitor, but no further action is required at this time.

Twilio has advised they are seeing recovery for the issue impacting inbound SMS messages for a subset of Australian phone numbers. Inbound SMS replies may now be successfully received, however some delays may still occur while full recovery is confirmed.

Outbound SMS messages continue to send as expected.

We will continue to monitor the situation closely and will provide another update within 2 hours, or sooner if more information becomes available.

Twilio has confirmed they have identified the cause of the issue impacting inbound SMS messages for a subset of Australian phone numbers and are continuing to deploy a fix.

Inbound SMS replies may still be delayed or not received for some numbers at this time. Outbound SMS messages continue to send as expected.

Twilio expects to provide another update within 24 hours, or sooner if additional information becomes available. We will continue to monitor the situation closely and share further updates as they are provided.

Identified
We are aware of an issue impacting inbound SMS messages for a subset of Australian phone numbers.
Core Practice uses Twilio as our SMS delivery provider. Twilio has confirmed an incident on their platform where some inbound SMS messages are not being received. Their engineering team has identified the cause and is actively working on deploying a fix.

Impact
Inbound SMS replies may be delayed or not received for some Australian numbers.
We are monitoring the situation closely and will provide further updates as more information becomes available from Twilio.