Outage in Cornerstone

Service Disruption - All Swimlanes

Resolved Major
July 19, 2024 - Started 10 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing a service disruption that is affecting all swimlanes. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/19/2024 12:31PM

This incident has been resolved. Our dedicated team worked diligently to recover all affected nodes and restore system functionality. We are now closely monitoring the systems to ensure stability. We are committed to transparency and will provide a formal RCA with more detailed information once our analysis is complete. Thank you for your patience and understanding.

IDENTIFIED 10 months ago - at 07/19/2024 12:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 07/19/2024 11:54AM

We are continuing to work on resolving this issue. We are currently seeing recovery for the UK SL1, JP, and US regions. We are in a good state from the perspective of all Production regions. We are now conducting further validations alongside Engineering.

IDENTIFIED 10 months ago - at 07/19/2024 10:56AM

We are continuing to work on resolving this issue. We are currently seeing recovery for multiple other simlanes: LAX SL3 SL2 SL1, Metpol, FR and are working on other swimlanes in parallel.

IDENTIFIED 10 months ago - at 07/19/2024 10:04AM

We are continuing to work on resolving this issue. We confirm recovery for AU now as well, and are working on other swimlanes in parallel.

IDENTIFIED 10 months ago - at 07/19/2024 09:43AM

We are continuing to work on resolving this issue. We are currently seeing recovery for UK SL2 and SL3 and are working on other swimlanes in parallel.

IDENTIFIED 10 months ago - at 07/19/2024 09:17AM

We are continuing to work on resolving this issue. We are currently seeing recovery for EU and are working on other swimlanes in parallel.

IDENTIFIED 10 months ago - at 07/19/2024 08:17AM

We are continuing to work on resolving this issue. We are currently seeing recovery for FRA and are working on other swimlanes in parallel.

IDENTIFIED 10 months ago - at 07/19/2024 07:09AM

We are continuing to work on resolving this issue. We are currently seeing recovery for LAX and are working on other regions.

IDENTIFIED 10 months ago - at 07/19/2024 06:18AM

We have identified an issue that was caused by a vendor and are currently working on a resolution.

INVESTIGATING 10 months ago - at 07/19/2024 05:46AM

We are experiencing a service disruption that is affecting all swimlanes. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

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