Minor Issue - Queue Latency - US SL1, US SL2, US SL3, US SL5

This incident has been resolved.

Email queues are processing normally. We are continuing to closely monitor activity for any changes.

We are treating this as a top priority and actively working on mitigating the delays.

We've noticed that delays may be occurring for some customers who have not safelisted our IP addresses in their SPF (Sender Policy Framework) records. We recommend adding our IPs to ensure reliable email delivery.

Please follow these steps to safelist our IPs:

(1) Download the Customer Email Configuration document available via the 'General Minimum Requirements' page on Online Help (https://help.csod.com/help/csod_0/Content/General_Minimum_Requirements.htm). You can access it directly by expanding the 'Client Email Configuration' section.
(2) Share this document with your IT department to update your SPF record accordingly.

We will continue to post updates as they become available.

Our teams are continuing to investigate the issue and we will update here as soon as we have identified a root cause.

This swimlane is experiencing some delays in processing emails. These emails are still processing and are not stuck, but are processing at a slower rate than expected. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.