Outage in Cornerstone

Minor Issue - Service specific: GUID Error on Manage Org Hierarchy

Resolved Minor
March 21, 2025 - Started about 2 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Customers on AU and JP SL1 may encounter a GUID error on the Manage OU hierarchy. The issue has been identified, and the team is working on mitigating it. Please check back periodically for additional updates, which will be posted as they become available.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/22/2025 01:21PM

The fix for the issue has been deployed on all the swimlanes. CSOD confirms the issue to be resolved across all the production environments.

IDENTIFIED about 2 months ago - at 03/22/2025 12:29PM

The deployment of the fix has been completed on few more swimlanes which has been confirmed to be operational. It is still continued to be in InProgress for US Swimlanes. We will share further progress as soon as it has been complete.

IDENTIFIED about 2 months ago - at 03/22/2025 10:15AM

The fix is being deployed. We will be updating the status for the individual Swimlanes as the fix deployment progresses. We will keep you updated on the completion of the fix deployment.

IDENTIFIED about 2 months ago - at 03/22/2025 05:14AM

The fix is being deployed. We will provide another update once it is complete.

IDENTIFIED about 2 months ago - at 03/22/2025 02:56AM

The fix has been developed and is undergoing final validation. We will provide another update as soon as the deployment timeline is confirmed.

IDENTIFIED about 2 months ago - at 03/22/2025 12:57AM

We developed a fix and working on finalizing the validation.

IDENTIFIED about 2 months ago - at 03/21/2025 10:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 03/21/2025 08:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 03/21/2025 06:58PM

Customers on AU and JP SL1 may encounter a GUID error on the Manage OU hierarchy. The issue has been identified, and the team is working on mitigating it. Please check back periodically for additional updates, which will be posted as they become available.

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