Outage in Cornerstone

Intermittent Latency and Errors Across Application - US Swimlanes

Resolved Minor
July 14, 2025 - Started about 15 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers on a US swimlane may experience latency and errors intermittently across the application. We are actively investigating the issue as our top priority. We will share regular updates we they become available.
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 07/15/2025 01:28AM

The CSOD Technology Team observed a service disruption on the US swimlane. Users were intermittently encountering a 504 error when logging into the portal. The issue now stands resolved.

IDENTIFIED about 12 hours ago - at 07/14/2025 11:49PM

The issue has been identified and our engineering team is working on developing a fix. The issue has been mitigated for now. We will update here once a resolution is in place. This remains a top priority for our team.

INVESTIGATING about 14 hours ago - at 07/14/2025 10:40PM

Our engineering team is continuing to investigate the root issue. We will update here once the problem has been identified. This remains a top priority for our team.

INVESTIGATING about 15 hours ago - at 07/14/2025 09:11PM

Some customers on a US swimlane may experience latency and errors intermittently across the application. We are actively investigating the issue as our top priority. We will share regular updates we they become available.

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