Outage in Cornerstone

Portal access issues on US SL3 PROD

Resolved Major
July 17, 2025 - Started about 16 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently observing issues affecting some portals in the US PRD SL3 environment. Our team is actively investigating the issue. During this time, customers may experience exceptions when attempting to access their portals.
Components affected
Cornerstone Uptime
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 07/17/2025 09:35AM

This incident has been resolved.

MONITORING about 16 hours ago - at 07/17/2025 08:22AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 16 hours ago - at 07/17/2025 07:58AM

We are currently observing issues affecting some portals in the US PRD SL3 environment. Our team is actively investigating the issue. During this time, customers may experience exceptions when attempting to access their portals.

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