Email Issues for UK Swimlanes

After an extended period of monitoring, this incident is now considered resolved. That said, our efforts do not stop here. We’ve implemented enhanced, around-the-clock monitoring alerts to proactively detect potential issues. In parallel, we continue working closely with customers to improve email hygiene practices and are actively enhancing our email infrastructure and application to help safeguard against similar incidents in the future. A full RCA will be shared next week.

Email delivery continues to flow successfully, and we are closely monitoring activity to ensure sustained stability.

Emails are flowing successfully again. Microsoft lifted the throttling limitation and the queues have cleared. We will continue closely monitoring activity to ensure stability. Please also refer to the related Known Issue page, "Known Issue: Email Issues for UK Swimlanes" ( https://cornerstoneondemand.my.site.com/s/articles/Known-Issue-Email-Issues-for-UK-Swimlanes ) for additional details.

We are continuing to work closely with Microsoft to address the email delivery delays. We will continue to share regular updates until this is resolved. This is our top priority. We appreciate your continued patience.

We are continuing to work closely with the vendor to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

While the overall email delivery service for the UK region's production, pilot, and stage swimlanes customers remain unimpacted, customers sending emails specifically to the Microsoft Email Domains, may experience some issues with the email deliveries. We are closely working with the Microsoft Teams to address the email delivery delay issues.

Please also refer to the related Known Issue page, "Known Issue: Email Issues for UK Swimlanes" ( https://cornerstoneondemand.my.site.com/s/articles/Known-Issue-Email-Issues-for-UK-Swimlanes ) for additional details.

This is our top priority and we are working closely with the vendor to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

We are continuing to monitor for any further issues.

Email delivery is now restored and any newly triggered emails are being delivered successfully. We will continue closely monitoring activity to ensure stability. Please also refer to the related Known Issue page, "Known Issue: Email Issues for UK Swimlanes" ( https://cornerstoneondemand.my.site.com/s/articles/Known-Issue-Email-Issues-for-UK-Swimlanes ) for additional details.

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

We are continuing to investigate this issue as our top priority and will continue to share regular updates until it is fully resolved. Thank you for your continued patience and understanding.

The UK region's production, pilot, and stage swimlanes are currently experiencing some issues with the email server resulting in email delivery failures. This is our top priority and we are working closely with the vendor to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.