Outage in Cornerstone
Latency on US SL5
Resolved MajorIncident Report
Summary AI Generated
The US SL5 swimlane experienced a performance degradation causing slow response times and intermittent errors for clients accessing their Cornerstone portals. The incident lasted approximately 1.3 hours, beginning at 4:25 AM and resolving at 6:35 AM Pacific Time on August 24, 2026. The CSOD Technology Team identified and resolved the issue, restoring normal application performance.
The US SL5 swim lane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Components affected
Cornerstone Response TimeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/24/2026 02:05PM
The CSOD Technology Team observed a performance degradation affecting the US SL5 swimlane. The problem began at 4:25 AM Pacific Time and was resolved at 6:35 AM Pacific Time. During this time, clients with portals on this swim lane may have experienced slow performance or intermittent errors while accessing the application.
INVESTIGATING
10 days ago - at 08/24/2026 12:49PM
The US SL5 swim lane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
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