Outage in Countingup

Provider outage affecting some card transactions

Resolved Major

July 15, 2026 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

We've been notified of technical difficulties that are impacting the processing of some card transactions 💳. If a transaction you're attempting to make is unsuccessful, please don't retry until the issue is fully resolved. Our provider is currently working on identifying the root cause and resolving the issue swiftly. If you need anything in the meantime, please contact our Support team from your app using the 💬 icon.

Components affected

Countingup 💳 Card payments

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 07/15/2026 11:22AM

After monitoring this situation closely, we can confirm this issue has now been resolved ✅

MONITORING 3 days ago - at 07/15/2026 09:10AM

Our providers are reporting that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳

We will continue to monitor the situation alongside our provider.

INVESTIGATING 3 days ago - at 07/15/2026 08:09AM

We've been notified of technical difficulties that are impacting the processing of some card transactions 💳. If a transaction you're attempting to make is unsuccessful, please don't retry until the issue is fully resolved.

Our provider is currently working on identifying the root cause and resolving the issue swiftly.

If you need anything in the meantime, please contact our Support team from your app using the 💬 icon.

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