Provider outage affecting account transfers

We've been informed that the fixes that were implemented have restored stability.

All payments that were queued have been released automatically - all of these have been successful. Any inbound payments that had been returned to the senders can now be attempted and should clear into your account.

We really appreciate your patience during this time.

We’ve received an update that recovery is progressing well and some payments are processing much more reliably.

To make sure your money moves safely, outgoing Faster Payments will stay queued for a little bit longer. As soon as our provider confirms full stability and we’re completely confident in the connection, all queued payments will be released automatically.

Thanks again for bearing with us while we make sure everything is completely secure. We’ll drop another update here as soon as outgoing payments start moving.

Third-party investigations remain ongoing into the Faster Payments service issues.

Here is what this means for your payments right now:
- Outgoing payments: Any payments you send are safely queued in our system. They will go through automatically as soon as the issue is resolved and service is fully restored.
- Incoming payments: Payments sent to you may go through as normal, or they might automatically reverse back to the sender if the connection drops.

Our team is monitoring the situation closely and working directly with our provider to get things back to normal as quickly as possible.

Thank you for your patience while we get this sorted. We’ll keep you updated as soon as we have more news.

Any outbound payments that have been attempted after 13:18 have been held and queued whilst the third-party technical difficulties are ongoing. These payments will be processed once the service is restored and stable.

Any inbound payments may be successful or may be reversed; this will depend entirely on the third-party provider.

This is still being investigated by the third party.

One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the Faster Payments scheme.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.