Outage in Cova Updates
BioTrack New Mexico - API Connectivity Issues
Resolved MinorIncident Report
We are currently investigating an issue with connectivity to BioTrack API's in New Mexico. Manifest and traceability configurations are failing or showing no connection. We will provide updates as we identify the root cause.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 02/04/2026 05:21PM
Our teams have successfully deployed an update to address the BioTrack authentication issue and traceability services have been restored. We apologize for any inconvenience and appreciate your patience while we worked to resolve this disruption.
IDENTIFIED
29 days ago - at 02/04/2026 04:42PM
The team is currently working on a fix and we will post an update when it has been deployed and we are confident services have been restored.
IDENTIFIED
30 days ago - at 02/04/2026 03:30PM
We have identified a change in how Cova authenticates user credentials when accessing BioTrack API's. The team is working to update the configuration and we will provide additional updates as we have a path to restoration.
INVESTIGATING
30 days ago - at 02/04/2026 02:02PM
We are currently investigating an issue with connectivity to BioTrack API's in New Mexico. Manifest and traceability configurations are failing or showing no connection. We will provide updates as we identify the root cause.
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