Outage in Coveo Cloud V2

All Regions - Commerce Search Issues

Resolved Major

July 10, 2026 - Started 10 days ago - Lasted about 4 hours
Official incident page

Incident Report

We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

Components affected

Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service Coveo Cloud V2 Search - Search Service

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 07/10/2026 09:40PM

This incident has been resolved.

MONITORING 10 days ago - at 07/10/2026 07:50PM

The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

IDENTIFIED 10 days ago - at 07/10/2026 06:54PM

We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.

IDENTIFIED 10 days ago - at 07/10/2026 06:31PM

We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.

IDENTIFIED 10 days ago - at 07/10/2026 06:12PM

We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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