Outage in Coveo

Generative Answering Issues

Resolved Minor
June 21, 2024 - Started 6 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue impacting the Generative Answering API that is currently affecting a subset of models that were recently updated to the latest GPT-3.5 version, causing some minor variance in the answers returned to some queries. Our team is actively working on this issue and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/21/2024 06:43PM

All production model rebuilds have now been completed. The incident has been resolved.

IDENTIFIED 6 months ago - at 06/21/2024 05:23PM

The fix has been deployed and validated. We have now begun rebuilding the impacted models but expect this process to take several hours. Live production models are being prioritized for immediate rebuilds while non-production ones will be left to be rebuilt as per their respective schedules in the coming week.

IDENTIFIED 6 months ago - at 06/21/2024 04:39PM

The issue has been identified and a fix is being rolled out.

INVESTIGATING 6 months ago - at 06/21/2024 04:05PM

We are investigating an issue impacting the Generative Answering API that is currently affecting a subset of models that were recently updated to the latest GPT-3.5 version, causing some minor variance in the answers returned to some queries. Our team is actively working on this issue and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

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