Outage in Cronofy

Apple calendar sync issues

Resolved Minor
March 21, 2022 - Started over 3 years ago - Lasted 8 days
Official incident page

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Outage Details

We are seeing a high rate of errors when communicating with Apple calendars.
Components affected
Cronofy Apple
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/21/2022 06:50PM

Communication with Apple calendars appears to have returned to normal operation, albeit with a slightly higher latency than usual.

We will continue to monitor but expect the next update to be the resolution of this incident.

MONITORING over 3 years ago - at 03/21/2022 06:15PM

We are now polling Apple calendars every 5 minutes once more. Errors are close to, but slightly above, normal levels.

We are continuing to monitor.

MONITORING over 3 years ago - at 03/21/2022 05:51PM

We have reduced the polling frequency for Apple calendars to minimize impact on other services whilst monitoring if the issue has been resolved. Polling every 20 minutes rather than every 5 minutes.

Signs are that we are able to communicate with Apple calendars successfully once again, with errors returning to normal levels.

We are continuing to monitor for a while before increasing polling frequency back to 5 minute intervals.

INVESTIGATING over 3 years ago - at 03/21/2022 05:24PM

We have isolated the Apple processing from the rest of the calendar providers and scaled up our infrastructure to maximize total capacity.

Apple synchronization is still heavily impacted by this issue but other processing should no longer be affected.

INVESTIGATING over 3 years ago - at 03/21/2022 04:49PM

There seems to be widespread issues for anyone trying to reach Apple's servers, not just Cronofy.

We're working to minimize the side effects on the synchronization of other calendar services.

INVESTIGATING over 3 years ago - at 03/21/2022 04:39PM

We are seeing a high rate of errors when communicating with Apple calendars.

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