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Outage in Cronofy

Increased error rate when syncing Google calendars

Resolved Minor
July 03, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing a sudden increase in Google sync errors and are investigating.
Components affected
Cronofy Google

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/03/2025 04:07PM

Error rates have remained at normal levels and we believe the issue is over.

After two increases in error rates, at 14:24 UTC and 14:45 UTC, Google sync has remained stable. A minority of sync operations failed and were retried, eventually completing successfully.

MONITORING 10 months ago - at 07/03/2025 03:36PM

Error rates are still low and sync is working as expected. We are continuing to monitor the situation.

INVESTIGATING 10 months ago - at 07/03/2025 03:24PM

The error rate has remained low, but we are still investigating and monitoring.

INVESTIGATING 10 months ago - at 07/03/2025 03:09PM

Error rates have again returned to normal, and were affecting a fairly small number of operations spread across many accounts. We're continuing to investigate to try and find a pattern.

INVESTIGATING 10 months ago - at 07/03/2025 02:50PM

We are seeing the issue recur and are continuing to investigate.

MONITORING 10 months ago - at 07/03/2025 02:47PM

The error rate has returned to normal. This does not align with any changes or operations on our side, and the error returned from Google suggests this may have been a temporary issue on their side. We are continuing to investigate to try and identify a root cause, as well as monitoring the situation for any further changes.

INVESTIGATING 10 months ago - at 07/03/2025 02:36PM

We are seeing a sudden increase in Google sync errors and are investigating.

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