Outage in Cronofy

Degraded sync performance for Microsoft 365

Resolved Minor

January 22, 2026 - Started 6 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating degraded sync performance for Microsoft 365 as we are experiencing a much higher error rate than normal.

Components affected

Cronofy Office 365

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 01/23/2026 01:19AM

Between 22:00 and 01:15 UTC we saw elevated error rates when performing sync operations with Microsoft 365.

Microsoft continues to work on a full resolution to the incident with ID MO1221364. However, the error rates we are now observing are back to normal levels.

MONITORING 6 days ago - at 01/23/2026 12:01AM

We are continuing to monitor the situation, but have not seen any improvement so far

MONITORING 6 days ago - at 01/22/2026 11:28PM

We believe this is related to a Microsoft incident (ID: MO1221364). We are keeping a close eye on how this progresses

INVESTIGATING 6 days ago - at 01/22/2026 11:18PM

We are currently investigating degraded sync performance for Microsoft 365 as we are experiencing a much higher error rate than normal.

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