Cronofy's Google Meet Meeting Agents were being rejected from meetings and unable to join, preventing meeting recording and transcription functionality. The issue persisted for 21.9 hours and required multiple fixes to fully resolve, with initial improvements followed by continued elevated failure rates. The service was restored after deploying a final fix that successfully enabled meeting agents to join Google Meet sessions again.
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Google Meet Meeting Agents are attempting meeting joins successfully again after our further fix earlier today. We shall continue to monitor but consider this incident to be closed.
We are now rolling out a further fix which has tested well internally, and will continue to monitor its performance.
After monitoring we've seen that the fix has improved performance but we're still seeing elevated cases of failures to join Google Meet Meetings, so are still working improving things further.
Google Meet Meeting Agents are making join attempts successfully since the fix release earlier. We will continue to monitor their performance.
We are continuing to monitor for any further issues.
We are rolling out a fix which has tested positively internally, and will be monitoring success rates
We have seen that Google Meet Meeting Agents are being rejected from the meetings before being able to join and are investigating the issue.
These meetings will fail to be recorded and transcribed.
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