Outage in Cronofy

Increased API error rates in our US data center

Resolved Minor
November 18, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Between 16:55 UTC and 17:03 UTC we observed increased API error rates in our US data center. Error rates returned to normal by 17:03 UTC. We are monitoring and investigating the root cause.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/18/2025 06:33PM

Between 16:55 UTC and 17:03 UTC we observed increased API error rates in our US data center. During this time customers may have received 401 Unauthorized or 500 Internal Server Error responses. Since that time error rates have returned to normal levels.

A postmortem of the incident will take place and be attached to this incident in the coming days.

MONITORING 3 days ago - at 11/18/2025 06:18PM

Error rates remain at normal levels, and we are continuing to monitor.

MONITORING 3 days ago - at 11/18/2025 05:37PM

Between 16:55 UTC and 17:03 UTC we observed increased API error rates in our US data center.

Error rates returned to normal by 17:03 UTC. We are monitoring and investigating the root cause.

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