Outage in CrowdRiff

Facebook API not returning rights approved or @mentioned content

Resolved Minor
August 17, 2020 - Started about 5 years ago
Official incident page

Incident Report

Facebook is currently investigating an issue that’s affecting how its API delivers information to CrowdRiff. Right now, @mentioned content is not coming into CrowdRiff, and rights-approved content is not being marked as 'approved'. Facebook is aware of the issue and investigating. We will update here when we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 08/18/2020 02:13PM

Facebook resolved the issue affecting @mentioned and rights approved content coming into CrowdRiff. This was resolved sometime between 10pm-11pm EST on August 17.

Content that was @mentioned or rights approved during the time of the outage should be backfilled, and brought into your CrowdRiff collection.

INVESTIGATING about 5 years ago - at 08/17/2020 09:31PM

Facebook is currently investigating an issue that’s affecting how its API delivers information to CrowdRiff. Right now, @mentioned content is not coming into CrowdRiff, and rights-approved content is not being marked as 'approved'.

Facebook is aware of the issue and investigating. We will update here when we have more information.

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