Outage in Crucial Hosting

Phone Support Interruption

Resolved Major
December 19, 2022 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to go offline. Additionally, ticket responses will be delayed until the issue is resolved. Please contact us through our Help Center to submit a support request if necessary. https://support.crucial.com.au We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation. You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.
Components affected
Crucial Hosting Help Centre Crucial Hosting Phone Support
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/19/2022 03:05AM

This incident has been resolved.

MONITORING about 2 years ago - at 12/19/2022 12:53AM

A fix has been implemented for this issue and we are currently monitoring the results. We will provide more information once we have confirmed the issue is fully resolved.

INVESTIGATING about 2 years ago - at 12/19/2022 12:23AM

Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to go offline. Additionally, ticket responses will be delayed until the issue is resolved.

Please contact us through our Help Center to submit a support request if necessary.
https://support.crucial.com.au

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.

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