Outage in Crucial Hosting

Service Interruption - Share Hosting Server

Resolved Major
September 22, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

Incident Report

We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager. Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Following servers are affected: vmsh47.ha-node.net vmsh52.ha-node.net vmsh58.ha-node.net vmsh02.performance-hosting.com.au

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/24/2025 01:28PM

Restore for vmsh02.performance-hosting.com.au has been completed successfully
All the affected servers are now up and running

IDENTIFIED about 1 month ago - at 09/24/2025 11:41AM

The restoration of server vmsh52.ha-node.net and vmsh47.ha-node.net has been completed successfully. All services on the server have resumed and sites are functioning normally.

Restoration of other server vmsh02.performance-hosting.com.au is still in progress. We will keep you updated on their status.

IDENTIFIED about 1 month ago - at 09/23/2025 10:37PM

The restoration of server vmsh58.ha-node.net has been completed successfully. All services on the server have resumed and are functioning normally.

Restoration of the other servers is still in progress. We will keep you updated on their status.

IDENTIFIED about 1 month ago - at 09/23/2025 02:02AM

Restoration of affected services are still in progress. We appreciate your patience and will provide further updates as soon as more information is available.

IDENTIFIED about 1 month ago - at 09/22/2025 03:58AM

Our team is currently working on restoring the affected services. We appreciate your patience and will provide further updates as soon as more information is available.

IDENTIFIED about 1 month ago - at 09/22/2025 01:22AM

We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager.

Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Following servers are affected:

vmsh47.ha-node.net
vmsh52.ha-node.net
vmsh58.ha-node.net
vmsh02.performance-hosting.com.au

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