Outage in Curve

Elevated Decline Rates for Card Transactions

Resolved Major
June 20, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

IsDown continuously monitors the Curve status page and multiple sources to provide up-to-date information. Check back with us for the latest Curve uptime status.

Outage Details

We are currently investigating an issue causing an elevated decline rate (~30%) for card transactions processed through one of our vendors. Transactions routed via this vendor may fail. Our other processing vendor is operating normally, and most customers remain unaffected. Our engineering team is monitoring the situation closely and is working with the impacted vendor to resolve the issue. We will provide updates as more information becomes available.
Components affected
Curve Transactions processing
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/20/2025 08:16PM

Transaction decline rates have remained stable and within acceptable levels. We are now marking this incident as resolved. We will continue to monitor as part of our standard operations. Thank you for your patience throughout this incident.

MONITORING about 1 month ago - at 06/20/2025 07:11PM

The situation remains stable, and we continue to monitor closely. We will provide further updates if anything changes.

MONITORING about 1 month ago - at 06/20/2025 06:15PM

We are observing that transaction decline rates have returned to acceptable levels for the previously affected vendor. The situation appears to be stabilizing, and we will continue to monitor closely to ensure consistent performance. Thank you for your patience.

IDENTIFIED about 1 month ago - at 06/20/2025 05:40PM

We are currently investigating an issue causing an elevated decline rate (~30%) for card transactions processed through one of our vendors. Transactions routed via this vendor may fail. Our other processing vendor is operating normally, and most customers remain unaffected.

Our engineering team is monitoring the situation closely and is working with the impacted vendor to resolve the issue. We will provide updates as more information becomes available.

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