Outage in Cuseum

High volume causing processing delays

Resolved Minor

November 22, 2024 - Started about 1 year ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently experiencing a high volume of activity, which is causing delays in processing digital memberships. Our team is actively working to resolve the issue and ensure that memberships are processed as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided here as we progress.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/23/2024 07:06AM

We are happy to report that the high volume causing delays in digital membership processing has been resolved. All systems are now operating normally, and memberships are being processed without delays.

Thank you for your patience and understanding while we worked to restore full performance. If you continue to experience any issues, please don’t hesitate to contact our support team.

IDENTIFIED about 1 year ago - at 11/22/2024 05:14PM

We are currently experiencing a high volume of activity, which is causing delays in processing digital memberships. Our team is actively working to resolve the issue and ensure that memberships are processed as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided here as we progress.

Latest Cuseum outages

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High volume causing processing delays - 10 months ago

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Investigation for Issues with Blackbaud Altru integration - about 1 year ago

Active Issue Alert - Degraded CMS performance - about 1 year ago

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